A selection of our

Customer cases

We are fortunate enough to work with some amazing clients. Below you can read about a few selected cases to explore what we can do for you.

Featured case

WFM Buddy @ large banking company

WFM Buddy allows our agents to submit their preferences at any time, also when they are not at their desks (2400+ contact center agents, 3 countries)

View the case

What others say

We struggled for months with an issue that Prime Contact helped us solve in a few days
– Insurance customer

WFM Buddy is so easy to use. I love it!
– Agent

Real Time Stats allows us to consolidate both Genesys and non-Genesys KPIs
– Banking customer

REALIZE what seems impossible
In close collaboration with our clients