We are fortunate enough to work with some amazing clients. Below you can read about a few selected cases to explore what we can do for you.
WFM Buddy cases
Discover the power of our solutions that extend the capabilities of Genesys Workforce Management.
WFM Buddy @ large insurance company
Managing sickness more efficiently already justified our investment in WFM Buddy (3000+ contact center agents, 6 market brands)
WFM Buddy @ large banking company
WFM Buddy allows our agents to submit their preferences at any time, also when they are not at their desks (2400+ contact center agents, 3 countries)
WFM Buddy @ leading media company
WFM Buddy is so easy to use. I love it! (150 contact center agents)
Real Time Stats cases
Improve insight in your customer service operation and take action on thresholds.
Real Time Stats @ Banking customer
The objective for this customer was to have clearer dashboard overviews on their CC wallboards, supervisor/manager’s PC’s, tablets and smartphones.
Leveraging a team of business & technical experts - each having 15+ years of experience with Contact Centers and Genesys
Genesys consulting @ Insurance company, EMEA region
This customer is running a Genesys Engage Contact center the size of 3000+ agent seats on multiple locations. The Genesys experts from Prime Contact helped the customer in successfully deploy and upgrade a wide scope of Genesys solutions.
Genesys consulting @ Banking company, NALA region
The Genesys experts from Prime Contact helped Genesys Professional Services in successfully deploying Genesys Voice Portal, Genesys SIP Server, as well as the Composer routing strategies involved.
What others say
We struggled for months with an issue that Prime Contact helped us solve in a few days
– Insurance customer
WFM Buddy is so easy to use. I love it!
Real Time Stats allows us to consolidate both Genesys and non-Genesys KPIs
– Banking customer