Smart technology that maximizes Genesys impact
Are you looking to improve insights in your contact center operation, empower your agents, and accelerate your innovation?
Our smart technology complements your Genesys solutions to meet these objectives.
Most intuitive app that drives employee self service with Genesys Workforce Management (WFM) on the agents' smartphones.
Saves your planners' time through automation of WFM tasks.
Your agents and planners will love using WFM Buddy!
Real Time Stats
Optimizes your intra-day decision-making by providing you with visually appealing and truly real-time dashboards on any device.
And takes action automatically when thresholds are reached.
Better insights = better performance.
Technology that maximizes Genesys impact
Real Time Stats @ Banking customer
The objective for this customer was to have clearer dashboard overviews on their CC wallboards, supervisor/manager’s PC’s, tablets and smartphones.
WFM Buddy @ large insurance company
Managing sickness more efficiently already justified our investment in WFM Buddy (3000+ contact center agents, 6 market brands)
Real Time Stats @ Insurance customer
Running a Genesys Engage Contact center the size of 3000+ agent seats, this customer aimed to create real-time dashboards tailored to the specific needs and styles of their various market brands
WFM Buddy @ large banking company
WFM Buddy allows our agents to submit their preferences at any time, also when they are not at their desks (2400+ contact center agents, 3 countries)
WFM Buddy @ leading media company
WFM Buddy is so easy to use. I love it! (150 contact center agents)
Why choose Prime Contact?
We are fully committed to maximizing the value of your Genesys solutions. Our solutions and services deliver true results. On time. Within budget.
Our expertise is our strength
Each of our experts has 15+ years of experience with Contact Centers and Genesys.
Getting sh*t done is our aim
We will address your challenges, so you can deliver on time and within budget. No hassle.
Our customers are our ambassadors
All (!) our customers are ambassadors of the value that our products and services have brought them.