WFM Buddy is so easy to use.
I love it!


When agents are sick or late, we can immediately see the impact and take action.

Traffic team

Real Time Stats gives us clear insights and alerts during the

Government customer

We’ve saved over 80% on the running costs of virtual servers, compared to Pulse

Banking customer

Genesys Solutions

Smart technology that maximizes Genesys impact

Are you looking to improve insights in your contact center operation, empower your agents, and accelerate your innovation?

Our smart technology complements your Genesys solutions to meet these objectives.

The BEST Genesys WFM app

WFM Buddy

Most intuitive app that drives employee self service with Genesys Workforce Management (WFM) on the agents' smartphones.

Saves your planners' time through automation of WFM tasks.

Your agents and planners will love using WFM Buddy!

Or check out Buddy on
Selection of clients
great visuals. best insights. any device.

Real Time Stats

Optimizes your intra-day decision-making by providing you with visually appealing and truly real-time dashboards on any device.

And takes action automatically when thresholds are reached.

Better insights = better performance.

Or check out RTS on
Selection of clients

Why choose Prime Contact?

We are fully committed to maximizing the value of your Genesys solutions. Our solutions and services deliver true results. On time. Within budget.

Our expertise is our strength

Each of our experts has 15+ years of experience with Contact Centers and Genesys.

Getting sh*t done is our aim

We will address your challenges, so you can deliver on time and within budget. No hassle.

Our customers are our ambassadors

All (!) our customers are ambassadors of the value that our products and services have brought them.

15+ years of experience
15+ years of experience