Your partner in maximizing Genesys value

Meet the experts that accelerate your innovation

Our solutions


We all come with 15+ years of Genesys expertise and love a challenge!

Trusted by great companies
We are aN official
Supercharging Genesys

Meet our solutions

Solutions born out of our clients' need
to enhance their Genesys capabilities.
Explore them yourself or ask for a free demo.

Explore our solutions

WFM Buddy

Most intuitive app that drives employee self service with Genesys Workforce Management (WFM) on the agents' smartphones.

Saves your planners' time through automation of WFM tasks.

Your agents and planners will love using WFM Buddy!

Or check out Buddy on

Real Time Stats

Optimizes your intra-day decision-making by providing you with visually appealing and truly real-time dashboards on any device.

And takes action automatically when thresholds are reached.

Better insights = better performance.

or check out RTS on
Genesys Consultancy

Our expertise and services

In a world full of hype and buzz, we help you separate the sense from the nonsense. We are pragmatic in our approach and we are committed to delivering true results. On time. Within budget.

Digital Innovation & Cloud Migration

We will address your challenges so you can deliver on time and within budget.

Deployment & Maintenance

We have a customer-centric approach and won’t be satisfied until you are. We are passionate about what we do. You’ll see.

Business Consulting & Project Management

Our team consists of business & technical experts - each having 15+ years of experience with Contact Centers and Genesys.

15+ years of experience

Trusted by great clients

We have helped many companies to maximize the value of Genesys.
All of them will be happy to tell you about it.

20+ brands, and counting

What others say

We struggled for months with an issue that Prime Contact helped us solve in a few days
– Insurance customer

WFM Buddy is so easy to use. I love it!
– Agent

Real Time Stats allows us to consolidate both Genesys and non-Genesys KPIs
– Banking customer

REALIZE what seems impossible
In close collaboration with our clients

Why choose Prime Contact?

We are fully committed to maximizing the value of your Genesys solutions. Our solutions and services deliver true results. On time. Within budget.

Our expertise is our strength

Each of our experts has 15+ years of experience with Contact Centers and Genesys.

Getting sh*t done is our aim

We will address your challenges, so you can deliver on time and within budget. No hassle.

Our customers are our ambassadors

All (!) our customers are ambassadors of the value that our products and services have brought them.

15+ years of experience
15+ years of experience

Stay in the know

Stay up-to-date on our accomplishments within the Genesys community.

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Read about the launch of WFM Buddy at the Genesys G-Summit in Amsterdam!

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