Welcome to Prime Contact

Prime Contact specializes in contact center solutions.

Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

We're hiringWe are looking for new Genesys engineers. Knowledge of telecommunications is not required per se, but an interest or experience in IT is. Interested? Contact us via e-mail (in Dutch or English) and we'll buy you lunch.

Genesys Partner

Prime Contact is a certified Genesys partner and is built upon a motivated team of professional consultants.

We provide business consultancy, implementation and maintenance for your Genesys contact center.

Whatever your challenges are, Prime Contact can advise, create and implement solutions that are tailor made for you.

Real time metrics

Our flagship Real Time Statistics (RTS) and Real Time Queries (RTQ) products provide superb handling of your contact center's real time metrics.

Using RTS you can transform operational statistics into visually appealing and insightful displays.

Adding RTQ enhances these displays by incorporating metrics from database based sources. Push technology dynamically updates client displays as database updates occur, without the use of polling techniques.

Learn more about RTS and RTQ by visiting the website!


You can reach us by phone
+31 88 20 20 888

or by e-mail

Prime Contact

Pieter Bernagiestraat 27
3522DA Utrecht
The Netherlands

Mail address

Voorhaven 142
1135BV Edam
The Netherlands