15+ years
Genesys experience
Where can you find us
Headquartered at the World Trade Center near Amsterdam, our experts operate internationally to provide our customers with great products and services.
Why do we do what we do?
We are fully committed to helping our customers to maximize the value of their Genesys solutions. In a world full of hype and buzz, we help them separate the sense from the nonsense. We are passionate about developing software that improves their Contact Center operation.
Our values
Our expertise is our strength
Each of our experts has 15+ years of experience with Contact Centers and Genesys.
Getting sh*t done is our aim
We will address your challenges, so you can deliver on time and within budget. No hassle.
Our customers are our ambassadors
All (!) our customers are ambassadors of the value that our products and services have brought them.
Our journey through history
Scroll to see the development of Prime Contact through time.
Founded in the Netherlands
Prime Contact was founded to provide Genesys Engage expertise to selected Genesys users in the Netherlands.
Introducing Real Time Stats
Launched at Genesys G-Force Europe, followed by success at a large Banking customer (1000+ agents).
Going worldwide
Expansion of our services to other European countries, the USA and Australia.
Listing on Genesys App Foundry
Real Time Stats was added to the Genesys AppFoundry, increasing its exposure to Genesys users and partners.
Introducing WFM Buddy
Launch of WFM Buddy at Genesys CX19 in Denver (worldwide) and Amsterdam (EMEA). WFM Buddy was added to the Genesys AppFoundry. Immediate success at a large Finance customer (3000+ agents), soon followed by more customers in Europe, the USA and APAC regions.
Genesys Cloud certification
Certification of our consultants on Genesys Cloud.
Moving office to World Trade Center
Moving our offices to the World Trade Center in Amsterdam, accommodating for our growth.
Genesys Professional Services Expert App & Managed Partner
Becoming a selected AppFoundry Managed Partner (=‘top 10%’). WFM Buddy validated as a Genesys Professional Services Expert App (Genesys Engage).
Meet our management team
Prime Contact’s management team has extensive experience with Contact Center software development and operations.
Our executives have worked at Genesys, at large enterprise customers running Genesys solutions and at international system integrators.
At Prime Contact, we're proud to be ISO 27001 certified and a receiver of the Ecovadis Bronze sustainability rating.