Genesys consulting @ Telecommunications company, APAC region

Benefits

Prime Contact experts contributed to the customer’s scrum teams with their technical expertise.

Small in number, but great in expertise!
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Sourcing manager, Genesys business partner

This customer is the country’s leading Telecommunications company. They are running a Genesys Engage Contact center the size of 10,000+ agent seats spread across multiple ocations.

The Genesys experts from Prime Contact helped the Genesys business partner involved in successfully deploying and upgrading a variety of Genesys solutions (listed below). Prime Contact experts contributed to the customer’s scrum teams with their technical expertise.

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Genesys solutions in scope:

  • Genesys Engage core platform
  • Genesys Business Analytics (Insights & Infomart)
  • Genesys Composer
  • Genesys SIP Server
  • Genesys Voice Portal
  • Genesys Workspace
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Looking forward to hearing about your challenges
15+ years of experience