Genesys consulting @ Telecommunications company, APAC region
Prime Contact experts contributed to the customer’s scrum teams with their technical expertise.
Small in number, but great in expertise!
This customer is the country’s leading Telecommunications company. They are running a Genesys Engage Contact center the size of 10,000+ agent seats spread across multiple ocations.
The Genesys experts from Prime Contact helped the Genesys business partner involved in successfully deploying and upgrading a variety of Genesys solutions (listed below). Prime Contact experts contributed to the customer’s scrum teams with their technical expertise.
Genesys solutions in scope:
- Genesys Engage core platform
- Genesys Business Analytics (Insights & Infomart)
- Genesys Composer
- Genesys SIP Server
- Genesys Voice Portal
- Genesys Workspace
Genesys consulting @ Insurance company, EMEA region
This customer is running a Genesys Engage Contact center the size of 3000+ agent seats on multiple locations. The Genesys experts from Prime Contact helped the customer in successfully deploy and upgrade a wide scope of Genesys solutions.
Real Time Stats @ Banking customer
The objective for this customer was to have clearer dashboard overviews on their CC wallboards, supervisor/manager’s PC’s, tablets and smartphones.
WFM Buddy @ large insurance company
Managing sickness more efficiently already justified our investment in WFM Buddy (3000+ contact center agents, 6 market brands)
Genesys consulting @ Banking company, NALA region
The Genesys experts from Prime Contact helped Genesys Professional Services in successfully deploying Genesys Voice Portal, Genesys SIP Server, as well as the Composer routing strategies involved.
Real Time Stats @ Insurance customer
Running a Genesys Engage Contact center the size of 3000+ agent seats, this customer aimed to create real-time dashboards tailored to the specific needs and styles of their various market brands
WFM Buddy @ large banking company
WFM Buddy allows our agents to submit their preferences at any time, also when they are not at their desks (2400+ contact center agents, 3 countries)
WFM Buddy @ leading media company
WFM Buddy is so easy to use. I love it! (150 contact center agents)